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Perth flight QZ535 Oct 15 to Bali. Cabin crew panicked/screamed, oxygen masks dropped, plane descending. No intelligible instructions and no assistance given initially. Flight returned to Perth. Have had to initiate contact and continually harass to get any response....
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2.6
I liked
  • Budget price
I didn't like
  • Extremely poor customer service
  • Trauma caused by screaming cabin crew
#1148062
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I am taking a flight from KL back to Jkt. I always never check in any baggage even though I bought ticket with baggage. This time around someone bought a ticket for me. As usual I only had a hand carry baggage. At the immigration door I was stop by Air Asia demanding...
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#1147217
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I was trying to book a flight from Denpasar to Singapore and it showed a failed transaction so I tried again several times and I got the same result. When I received my bank statement I found myself charged for 3 transactions that I don't know anything about them and I...
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#1130394
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Air Asia - Still not refunded

Air Asia
#1109206
1.0
Details
worse customer service ever. payment went through but there wasnt any booking. no refund whatsoever. it has been 6 months now and nobody from customer service replied. airasia is the worst ever. taking people’s money with no service given.
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Air Asia Flight 137 Review

Air Asia
#991678
2.1
Details
Cancel flight by airasia, 3 month no refund, no customer service, only intrested making money.
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Air Asia Flight Booking Review

Air Asia
#952242
Beware of duplicate bookings if you pay with different card or different method eg PayPal after supposed failure of first booking you'll possibly pay TWICE. Check your emails for 24 hours before rebooking!
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Air Asia Customer Care Review

Air Asia
#943354
2.4
Details
Been flying for years for more than 50x already! For the 1st time, I got Disappointed with Airasia! Checked in as early as more than 2hrs b4 my flyt only to find out that my seat is far from my family! I requested to have adjustments atleast closer to them since we have 1 ticket only with 4 passengers, and their response... BUY A SEAT!!! IHATEAIRASIA!
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Customer service
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Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Sir/madam , I'm Ms. Paspamary today our flight should be 7.55am, but still Nw we are waiting for flights, first delay 8.45am, second delay 10.45am and now already 11am , nw we seen Air Asia staff at counter they say 11.45am, really me and our family very very...
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3.8
#1117045
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Dear Team, I had a flight from Mumbai to Malaysia (Air Asia, XT-853) on 20th Sep, 2017 (22:50 PM) (PNR = XLJVGZ). Description of issue:- I have to travel from Pune to Mumbai to board this flight, so i had cab booked for 2:00PM from pune to Mumbai. For precautionary...
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#1103901
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You process your stupid ticket name in all wrong handling! YOU FOUND ALL THIS HAPPENED DURING CHECK IN TIME. SINCE YOU HAVE NO TICKETING SERVICE AT AIRPORT AND NEED TO WAIT OFFICE HOUR TO CONTACT CALL CENTER TO SOLVE YOUR NONSENSE NAME CORRECTION WHERE NO MISTAKE MADE!...
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#1103234
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This is to raise a complaint that i was trying to check the refund amount in case of cancelation of my ticket with PNR number as BPTD7U. And suddenly the site hanged and I do not know whether it canceled the flight. I Did not got any email or sms that it has been...
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#1097748
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At first, i purchased 4 tickets for family member to travel on sep 16 and return on sep 20. Due to family wedding they need to reschedule their flight from 23 sep to 27 sep. And customer service mention compound for each person is the same price for me to make a new...
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1.0
#1096551
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I recently took an Air Asia flight from Bangkok to China. I was asked to check in my luggage because it weihed more than the max allowed 7 kilo limit. Heck, my luggage alone weighs 7 kilos. They do this on purpose to rip off the consumer. I than found out the luggage...
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1.0
I didn't like
  • Refusal to provide a feedback form
  • Gate luggage fee
#1056390
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We are frequent travellers on Air Asia and always print out our boarding passes. At Chennai Airport, we had to go to the Check-in as self printed boarding passes were not accepted. We queued up and presented our boarding passes for check in. We only travelled with hand...
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1.4
I didn't like
  • Worse experience
  • Racial profilling
#1044732
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