Anonymous
map-marker Redfern, New South Wales

LOST BAGGAGE

Hi

my bag was lost on 26th of june while coming through Airasia through chennai - kuala lampur - sydney flight. it was a green duffle bag of company Culture Kings.

That bag was my hand baggage when one of your employees came and took it from me to keep it in the check in baggage area. i asked all the employees if it will be received in sydney they all said yes.

Please help me as it has a lot of priceless stuff. i was in contact with Swissport staff in sydney and they said that its not in Sydney and asked to contact you directly

Attached is the PIR report.

Please respond as soon as possible

Best regardsAbhudayOST BA

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Mael G

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I booked a flight and entered a wrong email.

Air Asia - I booked a flight and entered a wrong email.
Hello, I booked a flight with airasia without being a member and I entered a wrong email so I didn't receive any booking confirmation. The booking has been charged on my best friend bank account (she paid for me). I tried to chat with Bo but he doesn't understand and doesn't help me. Could you tell me what I have to do please ? My email : maelgautier07150@***.com
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Cons:
  • Impossible to call them

Preferred solution: My booking confirmation

Alex M Zfl

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Will not refund or change ticket date

Air Asia - Will not refund or change ticket date
Air Asia - Will not refund or change ticket date - Image 2
Air Asia - Will not refund or change ticket date - Image 3

I bought tickets (the fare with dates changes allowed) from MNL to ICN for my girlfriend with my credit card. Unfortunately, the visa to Korea was denied so we requested refund.

On the Air Asia site, it states refunds are available for Korea flights. I applied. The site states the refund is in progress but it's been like that for 2 weeks. I can't reach customer service, and AVA gives me the run around.

Can't get a live chat. AVA found my case pending, but under my acct, in My Cases, there isn't anything listed. My girlfriend went to the airport sales office and they said that refunds are not available, contradicting the website claim.

So I tried to change the dates, but they cannot find my booking and will not book her another flight. Basically they took my money and will not offer any real person reason why or any contact.

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Pros:
  • That they have airplanes and are an option for travel
Cons:
  • Customer service will not respond
  • Stealing your money

Preferred solution: 70% refund they promised for flights to Korea

User's recommendation: Customer service is non-existent. It is the worst customer service. They just want to take your money. Just be aware of your booking and what you are getting into. If you need to make last minute changes, expect Air Asia to steal your money.

Hung K Hqy

Complaints to Air Asia Staff

Original review Jun 05, 2023

To whom it may concern:

I am a passenger of airasia with the trip from Yangon to Phuket๏ผŒtransit in DMK airport.

Booking ID ๏ผšE7YUXT. I need to sharing and compliant with the case of today.๏ผˆ25-5-2023).

When I arrived in checkin counter, because my husband is Taiwanese holding with Taiwan Passport, I want to ask the questions about If taking Taiwan Passport making the visa on arrival of Thailand, need to make in DMK airport or in Phuket airport , I asking to check in counter, when my talking is not finished๏ผŒthe check in counters staff interrupts me for three times.

I say could you please listen my questions, she interrupts and say that Yeah, I already know what you want to ask, I told that I will give your boarding pass both to DMK and to Phuket, I say I haven't even told you what my Question is, how will you know that? She said that I see the computer system and know what you want to ask , and I already told you can go Phuket and make it in there. I say why you dont give a little moment and listen whats passenger question? She said that she had no more time, I say that my question may 30sec only , you argue with me almost for 3 minutes ok let it go, do your work.

Later she said that Taiwanese People need to show money, my husband show 200$ and she asks the team, can Taiwanese people go to Thailand with only 200$? ๏ผˆWhen she said it, it was in a dismissive tone ๏ผ‰The man who wearing with the White Shirt (may be person in charge of air Asia RGN airport ) told that if buying return ticket can go.

Here I want to sharing and remind that when we arrived DMK, Visa on Arrival need to make in DMK not in Phuket, and making visa on arrival , it really dont need to show money.

The staff is not professional in her works and impatient upon to passenger, because of impatient, so cant clearly know the passenger needs and wants , even give wrong information to passenger. It makes a poor feeling for my trip.

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Pros:
  • Cheap
Cons:
  • Bad service

Preferred solution: Apology

User's recommendation: 1000

Skylee Jkw

Hi I'm origin from Malaysia..i already have...

Hi I'm origin from Malaysia..i already have booked tiket on 4th September to Tiruchirapalli,India. now I would like to book return tiket but unfortunately couldn't change the currency to MYR and couldn't proceed the booking. Please kindly assist
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Resolved
young k Jjy

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Resolved: I can't solve ticket issue in person by phone.

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Updated by user Nov 20, 2023

Company fixed the issue and I have been provided with apology. visit thr main office and I got 70% refund according to their policy.

Original review Nov 13, 2023
Tomorrow I flight from Manila to Incheon 5:20pm. I have 3 booking confirmation. W9WW5Q F1FM2F(Me and my wife) PYGMHN(This is right ticket) I tried solve this problem for hours, But no use.
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Loss:
$300
Pros:
  • Cheap airfare
Cons:
  • Bad customer service

Preferred solution: Correct issue. I already reported issue about double booking in main office.(F1FM2F and PYGMHN) But they sent another conformation number(W9WW5Q). I don't know what's going on.

Brian P Xlp

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Terrible refund policies

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Air Asia - Terrible refund policies
Air Asia - Terrible refund policies - Image 2
I booked flights from India (Chennai) to Bali for June 2020. The flights were cancelled due to Covid-19. I was given travel vouchers as compensation. Here's where it gets really interesting. I have been trying to book tickets for the same route for October 2023. The vouchers are supposedly valid, but when I try to apply them to the purchase, I'm given the most obscure explanations for why I can't use them. The airlines does not have customer support, and I am repeatedly directed to an AI bot called "Bo" which is completely useless. Now I'm locked out of my own hard earned cash!!TryryT
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Loss:
$400
Pros:
  • Cheap airfare
Cons:
  • Almost absent customer support
  • Poor refund policy

Preferred solution: Full refund

User's recommendation: Stay away from AirAsia. Try another airline.

Cristan Veq
map-marker Cebu City, Province Of Cebu

Commercial gesture

Good morning, My name is Philippe Silva, I travel on Air Asia exclusively, you can check it easily. I had to change my itinerary due to my dad's health problems. I have two reservations that I cannot honor, and I cannot cancel them via your platform. the reservation numbers are as follows: TBQKXN HZKDWB Could you make a commercial gesture for a good client? THANKS
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Alok C Enz

Group booking

Share me e mail and contact details for group booking in jaipur india. Need 2 week of April from 5th April to 11th april
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Preferred solution: Group booking

Shannon K Aod

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| map-marker Kuala Lumpur, Kuala Lumpur

AirAsia change flight, but the seat given is too bad

Air Asia - AirAsia change flight, but the seat given is too bad
Air Asia - AirAsia change flight, but the seat given is too bad - Image 2
My flight has been changed by AirAsia, but AirAsia given me the seat is on last row. When I buy the ticket, I choose the seat is on row 8, however you should give me the seat on row 8 as well. If don't have the seat ady, you can choose the nearest one right? But you give me the last row?? Hey, then I pay for the seat price for what?
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User's recommendation: Pls give me a feedback, thanks

Mohd b Kxe

AirAsia Customer service Sampah

This is really rubbish customer support service. Even get less than 1 star. The most suitable rate for AirAsia customer service is 1/100.
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Loss:
$1000

Preferred solution: account locked

Chiau Liang O

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Flight ticket enquiry

Please call me at 016722**** urgently I want to change my ticket from KL- Guangzhou (3 Apr) to KL - Shenzhen (6 Apr) Can I do that? If yes, what is the charges?
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Brenna B Ftz

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Verified Reviewer

Go to gate

Go to gate are useless and have got my return flight date wrong please call me as I need to move this to August.. They have been so rude to me and hung up on me twice. They have lied and I have even heard children in the background when I'm trying to talk to them. And hardly any English, and I had to repeat my story sooo many times... I'm stuck I haven't slept for 2 days I'm stressed and need this fixed please call me so we can change dates
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Loss:
$700
Cons:
  • Go to gate never ever again

Preferred solution: Full refund

User's recommendation: Never again.. GO TO GATE IS USLESS

Anonymous
map-marker Bunbury, Western Australia

Left a i pad in plane

Hi i left a ipad in the plane. When i git off in Australia. Flight d7 236 from kuala Lumpur to perth. Arrive morning 9. August..
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Helga S Uer

Cannot receive otp in Europe

I need to verify my account and do mot receive the otp. Chatbot does not understand anything. I even managed to het a case number in which I explained my probleem. All I got was a standard answer from FAQ which did not help at all.
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Preferred solution: Otp to verify my account

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