Product: Air Asia Baggage Policy Clear all filters (0 of 16 reviews match)
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Air Asia - Staff at Airport Dom Mueang
Air Asia - Staff at Airport Dom Mueang
Today at counter of check -in we have extra paid 5 kilos the total of 1750 Thai Bath, because the assistant of Air Asia checked my hand luggage, when we was not requested after we had 5 kilos more and we have requested my hand luggage back she told me will take a hour...
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1.0
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Air Asia Baggage Policy
#1434815
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Air Asia - Bag missed

I booked march 12 th trichy to Hangzhou through connecting flight 00.10am flight trichy to Kuala Lumpur airport, reached safely and changing Kuala Lumpur to Hangzhou that time missed my bag with 1350yuan and debit and credit card And also my identity card of Indian citizen Pls retreve my bag Pls Regards Karthickkumar Rajendran Karthickms92@gmail.com
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Air Asia Baggage Policy
#1208284
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Not happy with staff name lidiya- Event- 7/3/2018 -635 am Im flying to ktrg from bintulu the night before- always bring 3 bags- 1 bgpack with laptop, small handcarry bag< 4 kg and my sling bg She repeatedly asked me to make it 2 bags - this is the ist for me as i freq...
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1.0
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Air Asia Baggage Policy
#1204350
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Today Me and my wife check in in adi sumarmo solo indonesia.we only drop one bagagge. Its weigh 16.7 kg. Since we are in two person we should have claim for 30 kg free baggage , but the check in staff with name tag dewo aji asked us to pay the excess of the 1.7 kg...
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friendlyman121
friendlyman121

We too had same problem, it was very disturbing with staff worst behavior.

3.1
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Air Asia Baggage Policy
#1187877
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At the immigration door I was stop by Air Asia demanding to weight my hand on baggage. it weight 10kg and I was told to check it in. It cost me 115 RM. I was shocked when I was at the departure gate. Almost 5 out of 10 passenger has bigger hand carry luggage then mine.
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Air Asia Baggage Policy
#1147217
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I recently took an Air Asia flight from Bangkok to China. I was asked to check in my luggage because it weihed more than the max allowed 7 kilo limit. Heck, my luggage alone weighs 7 kilos. They do this on purpose to rip off the consumer. I than found out the luggage...
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1.0
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Air Asia Baggage Policy
I didn't like
  • Gate luggage fee
  • Refusal to provide a feedback form
#1056390
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We are frequent travellers on Air Asia and always print out our boarding passes. At Chennai Airport, we had to go to the Check-in as self printed boarding passes were not accepted. We queued up and presented our boarding passes for check in. We only travelled with hand...
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1.4
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Air Asia Baggage Policy
I didn't like
  • Racial profilling
  • Worse experience
#1044732
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Sir/Madam I wish to register a complaint with AirAsia and recover the $45 plus credit card fee extorted from me under duress during my checking in at Darwin airport.My name is Michael Woodhams Flight booking JNVUNB from Darwin to Denpasar return. I had booked the...
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1.4
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Air Asia Baggage Policy
#989030
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After three hours and 4-5 phone calls later to different companies ( with disconnected phone calls after waiting for 20-25 minutes and listening to some Indian music), I was finally speaking put through to Air Asia rep, who charged me $170AUD for 50kg for luggage. Is...
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Air Asia Baggage Policy
#976442
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Air Asia - D7 737 Tpe Kul Review

Forced me to check my bag that I had no problem bringing on board from KL to TPE. When departing TPE back to KL they had me check my small duffel bag and charged me $43.18 USD which is the price of a 15 KG bag, mine weighed only 9 KGs. Tried to speak with a onlime rep and they left while i was typing. This expirence pretry much ruined the trip for me. What kind of company does this to their customers? One that does not care.about you, only about the momey they can get.
1.5
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Air Asia Baggage Policy
#965669
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