Air Asia Big Points Rewards Program Reviews

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We fly regularly with Air Asia and were told we could apply for big points on previous flights ( as adding big shot id when booking doesn't seem to attract points as it should) We are being sent around in circles by Their Call centre. Also were told we would be sent an email within 12 business days of applying for big points. Its now 1 mth past 12 days and we're still waiting on email. What sort of Company can't talk to you over the phone about...
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