I was sick so i cannot fly the trip.
Air Asia rule is that you can refund it in terms of point with a penalty
as long as a hospital can produce statement that stating your illness.
I agree to pay the penalty + complete the letter required from the hospital.
But they REFUSED claiming that letter produce by hospital that i went (which is in a remote area) is not valid due to letter design is not up to their standard.
People from small / remoted area Should not fly with Air Asia as they only want to handle passenger from Large City.
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