Seoul, Seoul
0 comments
Not resolved

After purchasing the Asean Pass I tried to redeem my flight credits on their website, which is the only way you can redeem your credits.There website was having technical difficulties for over 3 months and they refused to assist me manually in redeeming these flight credits and my Asean Pass expired costing me $300.

Related: AIR ASIA: BUDGET AIRLINE WITH PRICES EQUAL TO NATIONAL AIRLINER

I was unable to book flights through their website for credits I had already purchased. Their customer service could only give me a generic response and no further assistance.

I tried booking flights on 4 different web browsers, in 4 different countries and nothing worked.I lost out on travel plans and flights worth $300.

Review about: Airasia Asean Pass.

I liked: Basic air far.

I didn't like: Losing money and quality of customer service.

Review #787083 is a subjective opinion of a user.

2.5
Number of Destinations
Exchange, Refund and Cancellation Policy
Website
Staff
PRODUCT OR SERVICE Air Asia Flight Booking
Reason of Review / Monetary Loss Poor customer service / $300
Preferred solution Full refund

Had an Experience with Air Asia?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Mosquitoes menace on Indigo’s flight IndiGo "This video of the Mosquito menace on Indigo’s flight number labeled as LKO-PAT-CCU / 6E-342 / occurred on 19th February 2017. I want to tell you all that not only..." Read more Etihad Airways - Carry Bag Woes Etihad Airways "Yesterday, I dropped my mother at the DFW Airport to take a flight on Etihad. From what I see, I find Etihad to be the most deceitful airline company ever...." Read more Air Asia -  appalling customer service Air Asia "we booked Bali -> Cebu via KL. 2 flights , one booking AA cancelled the early morning flight and out us on the next one. The only problem is this arrives..." Read more Passenger Smoking on American Airlines Flight 2515 American Airlines "I was seated in first class (5B) and started to feel like I could not breathe and my eyes were watering, then I looked over to see the passenger in..." Read more Tnt Express - TNT is awful Tnt Express "TNT Express is the worst international shipper I've experienced. Their customs fees are exorbitant, and added charges (handling, residence delivery) came to 2 1/2 times the amount recently paid for..." Read more Freedompop - Unauthorized charges Freedompop "I signed up for the free trial. The fine print clearly said I would be charged 8.99 a month if I did not cancel the trial. I was later charged..." Read more CONSUMER ALERT: Roca Labs, Don Juravin and Gastric Bypass Alternative unveil new invention called the "Magic Night" pill Roca Labs "Consumers should be very, very careful when dealing with important health issues like weight control and seeking real medical professionals versus quack internet sales guys like Don Juravin a.k.a. (..." Read more Wyndham Hotels And Resorts - Knights Inn is a dump Wyndham Hotels And Resorts "We checked in 5/19/2017 at 11pm at the 3223 Lincoln Ave South Bend IN and knew right away it was a mistake but had been on the road for 18hrs..." Read more