Air Asia - Asean Pass a Waste of Money
After purchasing the Asean Pass I tried to redeem my flight credits on their website, which is the only way you can redeem your credits.There website was having technical difficulties for over 3 months and they refused to assist me manually in redeeming these flight credits and my Asean Pass expired costing me $300.
I was unable to book flights through their website for credits I had already purchased. Their customer service could only give me a generic response and no further assistance.
I tried booking flights on 4 different web browsers, in 4 different countries and nothing worked.I lost out on travel plans and flights worth $300.
Review about: Airasia Asean Pass.
I liked: Basic air far.
I didn't like: Losing money and quality of customer service.
Review #787083 is a subjective opinion of a user.