Air Asia - Asean Pass a Waste of Money

38 of 115 Air Asia reviews

After purchasing the Asean Pass I tried to redeem my flight credits on their website, which is the only way you can redeem your credits.There website was having technical difficulties for over 3 months and they refused to assist me manually in redeeming these flight credits and my Asean Pass expired costing me $300.

I was unable to book flights through their website for credits I had already purchased. Their customer service could only give me a generic response and no further assistance.

I tried booking flights on 4 different web browsers, in 4 different countries and nothing worked.I lost out on travel plans and flights worth $300.

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
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  • What I liked
    • Basic air far
  • What I disliked
    • Losing money and quality of customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$300
Product or service
Airasia Asean Pass
Review category
Transport
review #787083

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