After purchasing the Asean Pass I tried to redeem my flight credits on their website, which is the only way you can redeem your credits.There website was having technical difficulties for over 3 months and they refused to assist me manually in redeeming these flight credits and my Asean Pass expired costing me $300.
I was unable to book flights through their website for credits I had already purchased. Their customer service could only give me a generic response and no further assistance.
I tried booking flights on 4 different web browsers, in 4 different countries and nothing worked.I lost out on travel plans and flights worth $300.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Number of Destinations|
What I liked
- Basic air far
What I disliked
- Losing money and quality of customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Airasia Asean Pass
- Review category
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