Lapangan Terbang Sultan Abdul Aziz Shah, Level 1, Jalan Lapangan Terbang Subang, Lapangan Terbang Sultan Abdul Aziz Shah, 47200 Subang, Malaysia
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We are VERY DISSATISFIED AND DISAPPOINTED with the slow, unresponsive and inefficient AIR ASIA service.

Air Asia agreed to gives us back the refund, RM249.80 through credit account cannot be used even before the expiry date. (14 March 18)

We have gone through many times online to purchase the tickets by using the credit account but yet still failed to use it. We do not have much time to wait for you as our business scheudle has to be proceed.

The Air Asia team unable to assits us on the above matter

as they are taking few days to reply us. It is very waiting our time.

We are very dissatisfied and disappointed with the slow and inresponsive Air Asia service and NO LONGER HAVE ANY CONFIDENCEIN USING THIER SERVICES.

Product or Service Mentioned: Air Asia Customer Care.

Reason of review: Problems with payment.

Monetary Loss: $250.

Preferred solution: Full refund.

I liked: Tried to help but werent able.

I didn't like: No customer service.

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Credit Account given but cannot usedThe issue cannot be resolved. We are no more purchase tickets from Air Asia and will looked into other airline lines like Scoot Air, Malindo Air & MAS.

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