Air Asia Phone Numbers and Emails

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Air Asia Email:

dpo_my@airasia.com
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Contact Information

Air Asia Website:

Air Asia Help Center:

Corporate Office Address:

AirAsia Group Berhad
AirAsia Berhad, RedQ, Jalan Pekeliling 5, KLIA2
Sepang, Selangor 64000
Malaysia

Air Asia Customer Service Reviews

1.2 / 5
Bad
Andrew L Irj
Terrible Custoemr Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I simply needed to speak with an agent.
Due to a sudden illness, my guide in ChiangRai cancelled our plans. He recommended a friend of his who offers Jungle tours but is based in ChiangMai.
I understand the airlines policy of not allowing to change flights, but I just wanted to speak with an actual person...not Bo the AI chatbot.
I ended up sending emails to all email addresses I could find, customer support, communcations, senior members of staff, the list goes on.
I did not hear back from ANYONE.
Absolutely terrible customer service, probably the worst I've ever experienced.
If I can around it, I will never use them again!

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Kourosh Bay
Once they lock your account you are done for

My account was locked and there was no way Bo the AI will entertain you. Bo the gatekeeper will ensure you don't speak to customer service and let you delve in agony.

That's Airasia, Tony is doing a 'good job' annoying customers. I didn't know this until I experienced this dreadful service. Terrible terrible terrible service.

The most annoying airline companyease in the world. Good job Airasia.

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Lya Qnc
Unable to Change or Cancel Flight

We booked a two-part flight for two people through Air Asia's website, but wanted to change the flight to one day earlier.
There is NO WAY for us to do this because Air Asia is terrible:
1) Cannot sign into the mobile application because it will not accept the correct number of digits for US phone numbers. No way to verify phone number so it will not let us sign in.
2) Air Asia virtual assistant (Bo) does not let you provide two booking numbers (which is what we have because it is a two-leg flight).

When providing just one booking number, the virtual assistant said it was unable to help because we booked through a travel agency (we definitely did not, it was booked through the Air Asia website).
3) There does not seem to be a phone number for customer service in English. We had to leave a voicemail for their Australia hotline, but have not yet received a call back.

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Guest-5569326
No Customer service hotline

There is no customer service hotline to call. The support website is not helpful and the chat bot is dumb. My account was locked for unknown reason and i am not able to reset my password and i have a flight that is coming up in a week time and i can't find that booking

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Summary of Air Asia Customer Service Calls

4.2K TOTAL
CALLS
01:02 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Air Asia?

Request for Information Question:

  • “Want to ask about a promble email”
  • “To ask about my flight to Surabaya”
  • “I want to check my flight status”

Activation/ Cancellation Question:

  • “Flight cancelled by air Asia”
  • “Cancelled tickets”
  • “Cancellation”

Refund Question:

  • “For refund”
  • “Ask for refund”
  • “Refund case”

Return/ Replace Question:

  • “Change flight and surname”
  • “Exchange flight”
  • “Flight issue and changing the flight date”

Product/ Service Question:

  • “Unable to add in insurance”
  • “I want to book a SNAP (flight and hotel) for 5pax including 1senior. I don't see senior discount when I proceed.”
  • “Fake job call”

Account Question:

  • “Got No Booking But Account is deducted”
  • “My money was deducted from my bank account instead of my credit account”
  • “Can't use my credit account”

Shipping and Delivery Question:

  • “Already paid, but didnt receive the ticket”
  • “Already booked a flight and pay has been deduct but still not received teh itenarary”
  • “I didn't get my luggage”

Payments and Charges Question:

  • “I NEED TO CLARIFY THE PAYMENT THAT HAD BEEN DEDUCTED FROM MY ACCOUNT , but still did not get any email”
  • “Payment deducted, status not known”
  • “Hi I was charged double the amount of the ticket price from my bank account because the first payment I made from the air asia app is failed and the second try is successful but I was charged for both price”

Employment Question:

  • “Kay aap ke pass jobs hkay supervisor ki”
  • “Query for job”
  • “Job related”

Staff Question:

  • “Customer service”
  • “Asking wheelchair services”
  • “Wheelchair service”

Website/ Application Question:

  • “I have received the offer letter from Air Asia site I wanna know is this real or fake”

Cards Question:

  • “Faulty credit card transaction”

Other Question:

  • “Philippines Domestic travel restrictions”
  • “About vaccination”
  • “Ticket problem”

About

Summary

Air Asia is one of the best low-cost airlines in the world. Air Asia operates a wide range of domestic and international flights to more than 400 destinations that include over 25 countries. Air Asia has lowest operating costs in the world. In 2009, 2010, and 2011 the company won the best low-cost airline award. Air Asia was founded in 1993. In 1996 the airline started its first flights. Air Asia is the first Asian airline company that implemented air travel system without tickets. Air Asia Airline Company is a great solution for people who prefer comfortable though inexpensive travelling by plane.

Air Asia reviews and complaints

Air Asia is ranked 143 out of 512 in Airlines and Air Transport category

Area Served

Asia, Other

Payment Methods

VISAMasterCardPayPal

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