Not resolved

the flight was canceled by AIRASIA. there was no information mail regarding that.

so, spoke to the customer care. and cancelled my flights.i had been told that will get a full refund, . customer care is such a waste. i spoke to the customer care 5/6 time waiting hlf an hour in call.

in 1 min they say its processing.but i don't see any updates on it. refund not processed since 2 months. needs escalation.they don't reveal the manager name or not transferring the call to the higher authorities. this is very bad on the firm and management is responsible for all this.

1. update 2. uninformed of the status refund. 4.

Poor service.

money eating company. demands a serious punishment

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of air asia customer care and associated monetary loss in the amount of $15. Air Asia needs to issue a full refund according to poster's claims.

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