Perth, Western Australia
1 comment
Not resolved

Pure Disappointment.

Have a serious medical anxiety and hate flying so i need someone to travel with me.

I can not afford to pay $260 to purchase seats on four plans and i have always been given an exemption to paying because of my condition. When being seated apart even though we booked together i was shocked. Tried to seek help and i got the rudest message. Along side the fact i waited an hour to use the live chat then got told my time was up after 5 minutes and got hung up on.

Never have felt so diminished and upset in my life.

The worst care i have ever received.She said because i had agreed to the terms and conditions she did not need to help me.

Review #829472 is a subjective opinion of a user.

PRODUCT OR SERVICE Air Asia Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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Be serious lady, you expect them to give you a free seat that they could sell to a paying customer?

Lots of people are afraid to fly but they don't get a free seat so a friend can fly at no cost.


If an airline wants to do it, fine, but I don't think you should expect it.

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