Perth, Western Australia
1 comment
Not resolved

Pure Disappointment.

Related: Air Asia Customer Care Review from Bengaluru, Karnataka

Have a serious medical anxiety and hate flying so i need someone to travel with me.

I can not afford to pay $260 to purchase seats on four plans and i have always been given an exemption to paying because of my condition. When being seated apart even though we booked together i was shocked. Tried to seek help and i got the rudest message. Along side the fact i waited an hour to use the live chat then got told my time was up after 5 minutes and got hung up on.

Never have felt so diminished and upset in my life.

The worst care i have ever received.She said because i had agreed to the terms and conditions she did not need to help me.

I didn't like: Terrible airline.

Review #829472 is a subjective opinion of a user.

PRODUCT OR SERVICE Air Asia Customer Care
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Air Asia?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Be serious lady, you expect them to give you a free seat that they could sell to a paying customer?

Lots of people are afraid to fly but they don't get a free seat so a friend can fly at no cost.


If an airline wants to do it, fine, but I don't think you should expect it.

You May Also Like

Turkish Airlines - Lost checked baggage Turkish Airlines "Please reconsider before flying Turkish airlines anywhere in the world. If not then buy travel insurance because Turkish airlines will offer very low amount for your loss luggage. Watch my..." Read more China Eastern Airlines - Will never fly China Eastern Again China Eastern Airlines "We arrived at Bangkok international airport January 2nd at 7:45am for China Eastern flight scheduled to depart at 10:45am. There was no check in sign for our flight and we..." Read more Air Asia - Deportation from the Myanmar Gov Air Asia " Print all In new window Dear Sir/Madam, My name is Phone Kyaw. I live in Perth, Australia. On 15 of December 2015 I went to Myanmar from Perth with my family. At..." Read more Cathay Pacific Airline - Cathay Pacific - Never Again Cathay Pacific Airline "Flew (at least tried to) from Mumbai to Danang business class with my wife and young child. Flight itself from Mumbai to Hong Kong was fine, nice cabin, good crew..." Read more My Name Is Dori, I'm a Real Person that Encountered a Life Saving Treatment! Yes The Holistic Sanctuary saves lives, I know They Saved my Son! The Holistic Sanctuary "My name is Dori, I am a parent of a son that was cured by Johnny and his staff! This place is the real deal. Johnny the Healer and the..." Read more Protuninglab - Faulty product, but customer liable for restocking/return fees Protuninglab "HID-02-AZ-B306-PBC-RFV-4D-A HID Xenon + 05-08 BMW E90 3 Series CCFL Angel Eye Projector Headlights - Black I purchased the above item and paid the additional money for the warning cancelers. Once..." Read more Indoobestsellers steals your money! Indoo "I ordered a book april13,it was SUPPOSEDLY shipped on the 14th! I was told 7-14 days and it NEVER showed! I complained and they reshipped it SUPPOSEDLY and said 7-14..." Read more Peltz Shoes tried to scam me! Peltz Shoes "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more