I have been overcharged. Zero customer service!.
Very long wait for customer service via live-chat session. The lady in the chat does not seem to appreciate the issue, keep insisting is a discounted price! That really pissed me off .. out to cheat consumers.
Bought the value pack (RM74.70) that includes standard seat selection, baggage, meal and insurance but still get charge for advanced seat selection, etc.. Complex billing to confuse and mislead customers!
Product or Service Mentioned: Air Asia Flight Booking.
Reason of review: Pricing issue.