I made a booking from Phuket to Chiang Mai. Their system made a technical error and also gave me the return ticket to Phuket to Chiang Mai. I called the Call Center in India. I made 12 calls, sent emails to the call center. Spoke to different customer care people. They...Read more
Flight 5139 which scheduled on 2/7/18 at 1655 has been rescheduled to 2305 with the email notification from AirAsia received only at 1612 whereby we have already checked into departure gate! I am traveling with 3 young children and 2 senior citizens. So you are...Read more
I have just wait for a long time, just to figure out what i suppose to do. But just after a few conversation, and i havent done asking, they just type "is there anything i can help you" and just hang up on me. As you my see at the picture, i already successfully reply...Read more
I'm sitting here in a toilet cubicle as I write this message, tears streaming down my cheeks. I arrived at Don Muang airport, check-in counter at 7.02 pm only to find a long que. I know the exact time as there is a large clock between each check-in aisle. I told the...Read more
Worst Customer Service of Any Airline!! We booked this flight with the intention of enjoying a previous positive customer service we experienced in February 15-19, 2015 travelling roundtrip Hong Kong-Phuket. However, Air Asia has not assisted in resolving our current...Read more
Tehran, Tehran Province
Air Asia - Worst airline on earth
This is the worst airline ever, we flew from Bangkok to Kuala Lumpur around trip. They don't even offer water for passengers who ask for it, even for taking your piles. When we got to Kuala Lumpur, l ask to talk to manager regarding the issue, he asked me to hand over...Read more
Air Asia - Horrible airline
We had a huge delay, therefir we missed our connecting flights. No one from air asia helped us, long story short we ended up paying $650- per person for new tickets home. We will not leave it to this!
I don't know where to begin and I am so mad right Ican't even think straight. Can't log in using verified password and email. Calling customer service asks to call during business hours. There location is -10 GMT which is W of Anchorage Alaska. And the chat request...Read more
Air Asia - Worst airline... Cheating people
I will explain everything in consumer court... Also I will not leave the suffering we had to go through so easily unless I sue airasia... I will fight till high court and I will all evidence pointing to how air asia put a plan on how to cheat customer... I will create community against air Asia to get voting against air Asia...
Air Asia - Worst customer service in the world
Request to cancel my flight & request to refund since 7th Mac 2018 till now noreply,nothing my booking no GGUR7F The WORST customer service or Air Support service whatever you call it
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