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My friend booked airasiaflight AK6139 from Penang to KL with 20kgs check in baggage. We would like to add 10more kgs however the system didn't show us anything. We thought that we will just buy extra 15kgs at airport since the system error. After entering baggage drop....
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1.0
#1350629
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I bought a ticket from Singapore to Denpasar with stop in Jakarta. All right, from Singapore to Jakarta, but arriving at Air Asia in Jakarta to Denpasar, the lady from AA said that my name was not in the system for the flight to denpasar. My check-in was already done...
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2.3
#1350625
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Air Asia Indonesia postponed my return flight to Japan on August 28 to August 30th for two days. They informed me of that flight change more than 10 days before the departure, which made me suspicious of their illegal intention. We cannot expect any good in-flight...
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1.2
I didn't like
  • Air asia keeps postponing my flight without any compensation
#1344643
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Please take disciplinary action to Cabin Crew name SAM. A tall Chinese man. Flight AK6314 from Kuala Lumpur to Pulau Langkawi. I was seated at seat 25A. I seek for his assistance to placed my luggage up at the compartment above since my hands are already full holding...
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Anonymous
Durpa

You are a bully. Perhaps you don’t know this but they are not allowed to carry or put your luggage away. By forcing them to do so you are putting their job at risk. So go ahea...

1.0
#1331923
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I always travel with airasia but recently on 11/8/18 travel from Johore to Penang,2045 flight but delayed 2 hours plus,its ok,we accept it,but today departure from penang to Johore for 3person,I arrive at the penang airport at 2105 the kiosk close to check in,and went...
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#1330098
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I was returning from Kuala Lumpur to Melbourne on flight D7212 , 10am on the 22nd July 2018. As always, at the gate of boarding, there would be security men in their blue uniforms checking to verify that passports are genuine. This is where my issue lies w AIR ASIA...
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1.6
#1316590
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After checking in online (I do not travel with checked luggage) I proceeded to the airport sales desk for a document check. The girl in front of the desk looked at my passport and boarding pass and said: "No checked luggage? You all good" and proceeded to walk me to...
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2.0
Seberang Jaya, Pulau Pinang
I didn't like
  • Document check process
  • Customer service
#1309351
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I made a booking from Phuket to Chiang Mai. Their system made a technical error and also gave me the return ticket to Phuket to Chiang Mai. I called the Call Center in India. I made 12 calls, sent emails to the call center. Spoke to different customer care people. They...
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#1299615
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Flight 5139 which scheduled on 2/7/18 at 1655 has been rescheduled to 2305 with the email notification from AirAsia received only at 1612 whereby we have already checked into departure gate! I am traveling with 3 young children and 2 senior citizens. So you are...
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#1293447
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Contact Air Asia

Mailing Address:
AirAsia Berhad LCC Terminal
Jalan KLIA S3, Southern Support Zone, KLIA Sepang
Selangor Darul Ehsan, 64000
Malaysia
Phone:
+6 128 188 2133
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Air Asia - Rude customer service
Air Asia - Rude customer service
Air Asia - Rude customer service
Air Asia - Rude customer service
Air Asia - Rude customer service
I have just wait for a long time, just to figure out what i suppose to do. But just after a few conversation, and i havent done asking, they just type "is there anything i can help you" and just hang up on me. As you my see at the picture, i already successfully reply...
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#1283114
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