Most helpful reviews first
Today at counter of check -in we have extra paid 5 kilos the total of 1750 Thai Bath, because the assistant of Air Asia checked my hand luggage, when we was not requested after we had 5 kilos more and we have requested my hand luggage back she told me will take a hour...Read more
I have just wait for a long time, just to figure out what i suppose to do. But just after a few conversation, and i havent done asking, they just type "is there anything i can help you" and just hang up on me. As you my see at the picture, i already successfully reply...Read more
Flight from Dubai arrived late in Kuala Lampur, we had a connecting flight from KL to Penang with AirAsia. We had already checked in online and had baggage tags ready however when we got to the AirAsia counter an hour prior to the flight. They refused to allow us to...Read more
Seeking full compensation of RM1775 Dear Sir, We are very upset about what happened on 05 Dec regarding our 1150h return flight TR1723 from Penang airport. How can AirAsia just ‘abandoned’ us and ‘threw’ back our luggage knowing that we are stuck in the ridiculously...Read more
Air Asia - Accidental double booking, no refund, just runaround
My flight was double-booked due to a problem with the AirAsia web site. I submitted a report soon afterwards. It is now one month later and after many call, emails, chats that wasted so much of my time, I have nothing. I have never experienced anything like this. Unbelievable. Beware. I am going to try complaining to the Malaysian Transport Commission: https://www.mavcom.my/en/consumer/make-a-complaint/
I didn't like
- Useless support
Air Asia - No start
Staf lost n found penang airport very rude name Nur Nadira and marven...air asia plz take note
NEEDED TO CANCEL FLIGHTS DUE TO SERIOUS ILLNESS OF OUR DAUGHTER. ALL WE NEEDED WAS A CANCELLATION INVOICE TO GIVE TO OUR HOLIDAY INSURER. TOOK NEARLY THREE MONTHS TO GET A CREDIT OF £18 WHICH WAS 10 PERCENT OF THE FARE. 12 ONLINE EMAIL REQUESTS, 2 WEB CHATS AND 3 LIVE...Read more
Air Asia - Refund
Demand compensation as missed the flight
Air Asia - Delay again!
Every time I get air asia flight there’s not even once they will be punctual!today delays for 5 hours!!!no explanation and just gave up some food voucher to eat!i didn’t wake up at 5am for Nuts!so ridiculous!
Air Asia - Worse customer care
I have sent assistance to request for change of time to later but no reply at all. Just cheat customer all the time.
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