I am a frequent flyer with AirAsia and information are very crucial.
On my last day at Jakarta i received a sms from your company and the information was wrong and almost cost me to miss my flight.
The sms inform me the wrong terminal for my return flight .
Information given should be accurate as it will cost lots of inconveniences,monetary loses,time wasted as well as frustrations.
When i went to the customer service counter at Terminal 3, i was told in a very sarcastic way that i should know. Yes, i know which Terminal but your sms send said a different Terminal. As a customer, i follow instruction as given as you arrange the flight and schedule, NOT me.
Secondly, i tried to do self check in online a few times during the last three times during my different flight since Nov. i just couldnt do it online.
And on the self kiosk too. I have to do checkin over the counter for the last few flights. Dun tell me i keyed in wrong Name,flight nos or i did it wrongly. I am a frequent flyer with your airline and the service is deteriorating and also getting worse and complacent.
Pls look into the matter seriously as it is getting into my nerves flying with your airline and i have also encounter many disgruntled customers during and after my flights too.
I will not also hesitate to bring this matter to higher authorities for all the bad services, information and complacency of ground and flight staffs.
Mr Henry Mah
More Review Details
|Number of Destinations|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
What I liked
- Horrible experience
- Wrong info and bad customer services
What I disliked
- Reason of review:
- Poor customer service
- Product or service
- Airasia Flight 389
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "My luggage was tossed in the baggage claim room at the airport and was completely destroyed along with my other items inside my bag. I could not zip my bag..."
- "I have commuted between Aurora and Chicago for many years and each year the schedules get more out of whack, the service declines and the delays become more frequent. Not..."
- "My American Airlines mishaps... On Friday afternoon on August 29 @ 5:00pm, my sister dropped me off at the Mobile Alabama airport for a 6:45 flight with American Airlines (Eagle). Regarding..."
- "I have ordered my RMIT Hoodie from TeeChip back in 10 Feb 2015. In April, I emailed TeeChip to enquire about when my goods will arrive, since on the status..."
- "I was notified that I had won the Birds & Blooms Great Backyard Giveaway contest. I was in formed that I had won (one) HOLIDAY BELL™ with Hummingbird Wind Catcher..."
- "Total lack of communication by Builder with each other and home owner. They will tell you what you want to hear and then stall or not do it. 9 months..."
- "Even though I bought an extended warranty. Hudson's won't cover me after the leather started to peel off like the cheap leather jacket I bought at the outlet store. Never..."